We collect information you provide directly to us and information gathered automatically when you use our services.

• 👤Personal Identifiers: Full name, date of birth, gender, and contact details (phone number, email address, postal address).
• 🦷Health & Dental Information: Dental history, medical conditions relevant to dental care, X-rays, treatment records, and prescription details.
• 📅Appointment Data: Booking details, visit history, appointment preferences, and scheduling information.
• 💳Payment Information: Billing details, invoice records, and payment method information (processed securely through third-party payment gateways).
• 📱Device & Usage Data: IP address, browser type, device identifiers, pages visited, time spent on pages, and app usage patterns.
• 💬Communications: Messages sent via contact forms, emails, WhatsApp inquiries, or in-app chat features.

Your information is used solely to provide, improve, and personalise your dental care experience with us.

• ✔To schedule, manage, and confirm appointments via the app or website.
• ✔To provide dental consultations, treatment planning, and follow-up care.
• ✔To send appointment reminders, health tips, and post-visit summaries.
• ✔To process payments and maintain accurate billing records.
• ✔To comply with applicable healthcare regulations and legal obligations in India.
• ✔To improve our website, app functionality, and overall patient experience.
• ✔To respond to your queries, feedback, or complaints promptly.

We do not sell your personal or health data to any third party for commercial or marketing purposes.

We may share your information with trusted parties in limited circumstances:

• 🏥Referred Specialists: With your explicit consent, when referring you to a specialist or partner dental/medical professional.
• 🔧Service Providers: Technology vendors who operate our appointment software, payment systems, or communication tools — bound by strict confidentiality agreements.
• ⚖️Legal Requirements: When required by law, court order, or government authority under applicable Indian legislation.
• 🛡️Safety: To protect the vital interests or safety of a patient or the public in emergency situations.

We take the security of your health information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

• 🔒Encrypted data transmission using SSL/TLS protocols on our website and app.
• 🔒Access controls limiting data access to authorised clinic staff only.
• 🔒Secure server infrastructure with regular security audits.
• 🔒Retention of records only for as long as legally required or clinically necessary.

Despite our best efforts, no method of transmission over the Internet is 100% secure. Please contact us immediately at support@drneemz.com if you suspect any unauthorised use of your information.

Our website (drneemz.com) uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our content.

• 🍪Essential Cookies: Required for core site functionality such as booking systems and secure login.
• 📊Analytics Cookies: Help us understand page performance and visitor behaviour (e.g., Google Analytics) — anonymised data only.
• 🎯Preference Cookies: Remember your language and display settings for a personalised experience.

You may manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of certain site features.

As a patient or user, you have the following rights regarding your personal information:

• 👁Access: Request a copy of the personal data we hold about you.
• ✏️Correction: Request correction of inaccurate or incomplete data.
• 🗑️Deletion: Request deletion of your data, subject to legal and clinical record-keeping obligations.
• 🚫Opt-Out: Unsubscribe from promotional emails or SMS communications at any time.
• 📤Portability: Request transfer of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at support@drneemz.com. We will respond within 30 days of receiving your request.

Our services are available to patients of all ages, including children, as dental care is relevant to all age groups. However, for individuals under the age of 18, all personal and health information must be provided by a parent or legal guardian, who takes responsibility for the accuracy of information submitted. We do not knowingly collect data from minors without verifiable parental consent.

Our website and app may contain links to third-party websites such as payment gateways, health information portals, or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of every website you visit.

We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or best practices. When we make significant changes, we will:

• 📧Notify registered users via email at the address on file.
• 🌐Post a prominent notice on drneemz.com and within the app.
• 📅Update the "Effective Date" at the top of this policy.

Continued use of our website or app after any changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us.